Privacy Policy

RovaCruise ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

This policy explains our data practices; reading it or using the service does not by itself grant permission to access your device location, camera, photos, or notifications. You control those permissions separately.

This policy and our Terms of Service are available on our public website without signing in.

Account Information: Name, email address, phone number, profile photo, address and other profile details you provide, account role, and emergency or next-of-kin contacts you choose to add.

Driver Verification Information: Identity document details (such as NIN, BVN, or driver's licence), address verification, guarantor details and signed forms, field officer visit outcomes, licence and road-test records, and supporting media. Driver KYC applies when you apply to drive; investors do not submit driver KYC, licence data, or guarantor forms solely to list vehicles.

Vehicle and Asset Information: Make, model, year, registration number, VIN, ownership records, valuation, lease or partnership records, insurance details, vehicle photographs, inspection results, driver assignments, maintenance and fault history, custody movements, cleaning status, fuel records, and tracking configuration records.

Location and Usage Information: Pickup and destination details you enter, location you choose to share through device permissions, rental and search history, device and session information, and service logs. Driver location sharing is explained below.

Photos, Documents, and Support Information: Files you select or capture for profiles, verification, vehicle inspections, agreements, digital signatures, or support, together with support messages, dispute records, and safety reports.

Financial and Performance Information: Rental transactions, vehicle usage, owner revenue, bank account details for payouts, ledger activity, payment references and status, limited payment-method information supplied by payment providers, and coupon usage.

Notification Information: Device push tokens or browser push subscriptions, notification preferences, and notification delivery records used to send account and service updates.

To provide vehicle asset management and chauffeur mobility services, including vehicle onboarding, driver assignment, booking operations, rental tracking, and payment processing.

To verify account contact details and complete the identity, licence, address, and guarantor checks required for drivers who want to drive.

To complete driver address verification, vehicle inspection, tracking setup, insurance coordination, fueling records, cleaning operations, and related compliance reviews.

To communicate with you about rentals, inspections, support tickets, and platform updates.

To provide ownership-scoped asset performance dashboards, attribute revenue to managed vehicles, and administer payouts for vehicle investors, drivers, and operational partners.

To improve our platform, analyze usage patterns, and develop new features.

To comply with legal obligations and enforce our terms and policies.

Location: With your permission, location helps you select a pickup point and supports driver matching and trip tracking. You can enter pickup and destination details manually instead of granting rider location access.

Background Driver Location: Background sharing is opt-in and limited to online driver availability or an active trip. When you enable Background online, location can be used to find nearby rental offers while you switch apps or lock your phone. Active-trip sharing is a separate choice used to show trip progress to the rider and authorised operations staff. Granting operating-system location permission alone does not enable either option.

You can turn off Background online or trip sharing in the app, or revoke location permission in device settings. Online availability sharing stops when you go offline; trip sharing stops when the trip ends. Signing out or leaving the driver role stops driver background sharing. We do not use these features to collect off-duty driver location. Turning off access can limit automatic matching or live trip updates.

Camera, Photos, and Documents: Camera permission lets you take a photo when you choose that action. Photo and document pickers let you choose files to upload. We use the images or documents you submit for the stated profile, verification, vehicle, agreement, or support purpose; permission does not authorise uploading your entire photo library.

Notifications: Push notifications are optional and require your permission. They can include rental, driver-offer, payment, account, and support updates. You can change notification preferences in the app and disable push access in device or browser settings. Turning off push notifications does not delete your account; check the app for updates you may miss.

You can deny or withdraw optional device permissions without agreeing to unrelated data collection. Withdrawing permission stops future access through that permission; it does not by itself erase information already submitted. To request deletion of that information, use account deletion or contact us as described below.

We do not sell your personal information to third parties.

We share information needed to run the service with providers for hosting and file storage, maps and directions, payment processing, identity verification, email/SMS, and push notifications. For example, a file-storage provider receives an uploaded document and a notification provider receives the destination token and notification content.

Payments for rentals and chauffeur services are handled through payment-provider checkout, including secure external checkout where offered. Card details are entered into the provider's payment interface. RovaCruise receives transaction references, amounts, status, and any limited payment-method metadata needed for receipts, refunds, reconciliation, and support. The payment provider's own privacy policy also applies to its processing.

We may share limited information with field officers, Inspection Partners, Driving Examiners, company hubs, assigned drivers, tracking providers, insurance partners, maintenance providers, cleaning vendors, and other operational providers where needed to manage a vehicle or complete a rental.

Vehicle investors receive operational and financial information about vehicles they own. Rider identity, private addresses, rider coordinates, internal support notes, and off-duty driver location are not included in investor reporting.

We may disclose information to comply with legal requirements, respond to lawful requests, or protect our rights and safety.

Driver and vehicle verification information is shared with hub partners and compliance admins as necessary for inspections and approvals.

In the event of an SOS or safety incident, we may share relevant information with emergency services and support personnel.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Payment and upload flows use secure provider connections. No internet service or storage system can guarantee absolute security; do not send passwords, card security codes, or unnecessary identity documents in support messages.

Access to personal data is restricted to authorized personnel who need it to perform their duties.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

You can request account deletion from account settings on the website or in the mobile app. A reason is optional. Unresolved rentals, balances, payouts, or disputes must be resolved before a request can be accepted; the request flow explains any outstanding requirements.

An eligible deletion request is sent to an administrator for review. Your account remains active until the request is approved. Once approved, the request flow shows the applicable processing window and scheduled deletion date. Personal account information and associated uploads are deleted or anonymised, except records retained separately, including agreement documents, signature evidence, and vehicle-valuation media. This deletion process generally completes within 30 days of approval. A completion email is queued after deletion is complete, not merely when you submit the request.

The deletion-processing window is not a blanket retention period for every record. Transaction, payment, payout, ledger, and contract records needed for financial reconciliation or legal obligations may be retained separately, along with records needed to resolve a dispute or legal claim. Retention periods depend on the record and the applicable requirement; contact us to ask about information retained in connection with your account.

For questions about a deletion request or retained information, contact support@rovacruise.com. Uninstalling the app or signing out does not delete your account.

You can view and update available profile information through account settings. Contact us to request access to, correction of, or a copy of other personal information, or to ask about your applicable privacy rights.

You may request account deletion as explained above. If some information must be retained, you can ask us about the categories, reason, and applicable retention period.

You may opt out of non-essential communications by updating your notification preferences.

The website uses cookies and local storage for sign-in sessions, security checks, and preferences such as your theme. Mobile apps also store session and preference information needed for their features.

You can manage cookies and site storage through browser settings. Disabling or clearing them may sign you out or reset preferences; it does not delete information held by the service.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or by email.

The date above identifies the latest policy update. A policy update does not automatically grant new device permissions or replace consent where it is needed.

If you have questions about this Privacy Policy or our data practices, please contact support@rovacruise.com.