Terms of Service

By accessing or using RovaCruise ("the Platform"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all users of the Platform, including riders, drivers, vehicle investors, Inspection Partners, Driving Examiners, and administrators.

You must be at least 18 years old and legally capable of entering into binding contracts to use the Platform.

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

RovaCruise reserves the right to suspend or terminate accounts that provide false information or violate these terms.

Drivers must complete the required identity, licence, guarantor, and driving checks before taking driving work. Investors do not need driver KYC, licence data, or guarantor forms solely to list vehicles; those checks apply if they separately apply to drive. Account contact verification and vehicle-specific approval requirements still apply where relevant.

RovaCruise provides luxury vehicle asset management and chauffeur mobility services. Approved vehicles may be managed on behalf of independent owners and operated through rider bookings, subject to the applicable vehicle partnership or lease agreement.

Managed operations may include onboarding, inspection, valuation, driver assignment, custody, maintenance coordination, insurance setup, booking operations, performance reporting, and payout administration.

RovaCruise facilitates matching between riders and available drivers and vehicles but does not guarantee the availability, utilization, revenue, or performance of any specific vehicle or driver.

All rentals are subject to payment confirmation, driver acceptance and eligibility, and vehicle availability.

Riders must provide accurate pickup and drop-off information.

Riders agree to pay all rental charges, including base price, taxes, fees, and any applicable cancellation charges.

Riders must treat drivers and vehicles with respect. Damage caused by rider negligence may result in charges.

Riders may not use the Platform for illegal activities or to transport prohibited items.

Drivers must maintain a valid driving licence and comply with applicable road-use requirements. Vehicle owners and operators remain responsible for insurance and registration obligations that apply to them.

Vehicles must complete applicable eligibility review, inspection, valuation, agreement, and operational approval before launch into service. A pending insurance-document upload is tracked separately and is not by itself a platform launch blocker; this does not waive applicable insurance obligations.

A vehicle investor authorizes RovaCruise to manage an approved vehicle only under the applicable partnership or lease agreement. Those vehicle-specific terms govern duration, custody, permitted use, maintenance, fees, revenue allocation, suspension, and termination.

Vehicle utilization and earnings depend on demand, availability, condition, driver supply, operating costs, and other factors. RovaCruise does not guarantee bookings, revenue, profit, or a fixed return.

Investor dashboard figures provide operational visibility and may be subject to payment settlement, approved deductions, refunds, disputes, and financial reconciliation.

Driver address verification and hub vehicle inspection may carry platform-configured fees. Where applicable, these fees are recovered from the driver's first eligible withdrawal or next available earnings after verification is completed.

RovaCruise may coordinate or manage vehicle insurance, fueling, tracking setup, air freshener refills, and cleaning standards for vehicles operating on the Platform.

Drivers must maintain vehicle cleanliness, safety standards, and professional conduct.

Drivers must accurately report their availability and promptly update rental status (pickup, completion, issues).

Drivers must comply with all local traffic laws and regulations.

Hub partners are responsible for conducting thorough, honest vehicle inspections.

Inspection reports must be accurate and complete, including photographs and condition assessments.

Hub partners must not approve vehicles that fail inspection standards or have missing documents.

Hub partners are bound by confidentiality and must not misuse vehicle or driver information.

Riders pay at the point of rental checkout. No stored wallet balance is maintained.

Rental and chauffeur-service payments are processed by external payment providers through their secure checkout interfaces. Review the amount and charges before confirming payment. Returning from checkout is not proof of payment; the platform must confirm the transaction status.

Coupons may be applied at checkout only and cannot be converted to cash or transferred.

Driver, vehicle-owner, Inspection Partner, and Driving Examiner earnings are subject to the platform's payout schedule, ledger rules, and applicable agreements.

Driver payouts may reflect approved deductions, including verification, inspection, compliance, or operational charges that are disclosed in the driver's earnings or ledger records.

Refunds are subject to the cancellation policy and require finance team review and approval.

Failed payments do not guarantee vehicle or driver reservation.

Riders may cancel rentals according to the cancellation policy displayed at checkout.

Repeated cancellations or no-shows may result in account restrictions or penalties.

Drivers who repeatedly decline accepted rentals or fail to show may face suspension.

The SOS feature is for genuine emergencies only. Misuse may result in account suspension.

Users must not engage in harassment, discrimination, or dangerous behavior on the Platform.

RovaCruise reserves the right to investigate reports and take appropriate action, including account suspension or termination.

All content on the Platform, including logos, trademarks, software, and design, is the property of RovaCruise or its licensors.

Users may not copy, modify, distribute, or create derivative works from Platform content without written permission.

RovaCruise provides the Platform on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.

To the extent permitted by law, RovaCruise shall not be liable for indirect, incidental, special, or consequential damages arising from Platform use.

RovaCruise's total liability shall not exceed the amount paid by the user for the specific rental transaction giving rise to the claim.

You may request account deletion through account settings on the website or in the mobile app. A reason is optional. Outstanding rentals, balances, payouts, or disputes must be resolved before a request can be accepted.

An eligible deletion request is sent to an administrator for review. Your account remains active until it is approved. Once approved, the deletion flow shows the processing window and scheduled date. Deletion generally completes within 30 days of approval; a completion email is queued after deletion is complete.

RovaCruise may suspend or terminate accounts for violations of these terms, fraudulent activity, or operational necessity.

Deletion removes or anonymises personal account information and associated uploads, except records retained separately, including agreement documents, signature evidence, and vehicle-valuation media. Transaction, payment, payout, ledger, contract, and dispute records needed for financial or legal obligations may be retained separately as explained in the Privacy Policy. The deletion-processing window is not a legal retention period for all records.

These terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

RovaCruise may modify these terms at any time. Material changes will be communicated through the Platform or by email.

Continued use of the Platform after changes constitutes acceptance of the updated terms.

Our Privacy Policy explains the information we collect and how to manage permissions or request deletion. Both policies are available on the public website without signing in.

Accepting these terms does not grant device permissions. Location, camera, photo access, and push notifications are controlled separately. Background driver location is opt-in for online availability or an active trip, not off-duty tracking. You can withdraw permission in device settings and turn off sharing in the app; features that depend on it may be limited.

For questions about these Terms of Service, please contact support@rovacruise.com.